Open Software Update from the Apple menu and install updates when available. Under the General tab look for “Automatically update safe downloads list” and make sure it is checked. But they should think about Mac safety or security. Every Mac user should install antivirus so that they could aware of new virus update and keep. Avast will introduce the latest version of its Mac security suite as early as tomorrow, just a few weeks after Flashback, the third major OS X security scare in a year. Solved: Avast Mac Security reports my R7000 is vulnerable to hackers. It reports vulnerability ID CVE-2015-0932. I have tried to forward port 80 to.
This article answers the most common questions about Avast SecureLine VPN on Windows and Mac. For information about Avast SecureLine VPN on mobile devices, refer to the following article:
GeneralWhat is a VPN?
A VPN (Virtual Private Network) functions as a private tunnel through the internet which encrypts your data and secures your connection when using public Wi-Fi connections such as those in cafes or airports.
What is SecureLine VPN?
Avast SecureLine VPN is an application which enables you to connect to the internet via secure Avast VPN servers using an encrypted tunnel. SecureLine VPN can be used any time you want to connect to the internet with extra security and privacy and is especially recommended when you are connected to a public or unsecured wireless network.
SecureLine VPN has servers in several locations which means you can bypass geolocation restrictions as well as access your favorite content while traveling.
Which Operating Systems does SecureLine VPN support?
We also offer mobile versions of Avast SecureLine VPN for Android (5.0 or later) and iOS (9.0 or later). For more information, refer to the following article:
The latest version of Avast SecureLine VPN is not supported by and cannot be run on Windows Vista or Windows XP. If you use Windows Vista or Windows XP, you can download Avast SecureLine VPN version 5.0.407. However, this is an older version of the program and does not receive updates.
![]() ConnectionCan I use SecureLine VPN with any type of internet connection?
Yes, SecureLine VPN connects over any wired or wireless internet connection.
What kind of encryption does SecureLine VPN use?
SecureLine VPN uses the AES 256 bit encryption key, which is bank grade encryption. SecureLine also uses Open SSL and certificate authentication.
What ports does SecureLine VPN run on?
SecureLine VPN for Windows runs on ports 553 UDP and 443 TCP.
SecureLine VPN for Mac runs on ports 50, 500, 1701, and 4500.
What protocols does SecureLine VPN use?
SecureLine VPN for Windows uses Open VPN on UDP.
SecureLine VPN for Mac uses IPsec.
Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For SecureLine VPN to work properly, IPSec or VPN passthrough need to be enabled.
Does SecureLine VPN allow P2P connections?
SecureLine VPN allows peer-to-peer connections through our data center locations listed below:
Does SecureLine VPN log user information?
SecureLine VPN stores connection logs, which includes information such as the time you connect and disconnect, the duration of the connection, and bandwidth usage. This information is used for diagnostic purposes and to help prevent abuse of the VPN connection.
We do not log activity such as the websites you visit, what data is transferred, and which IP addresses are accessed. For more information, refer to the Avast Privacy Policy:
Why is my internet connection slower when I connect to SecureLine VPN?
You may experience a slower internet connection when using SecureLine VPN. A VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
Setup & LicensingHow do I install SecureLine VPN?
If you use Avast Antivirus, the SecureLine VPN component is installed by default and only requires activation with a paid license. For activation details, refer to the following article:
If you do not use Avast Antivirus, you can download the standalone version of SecureLine VPN and then insert your license. For detailed instructions, refer to the following article:
If you use Avast Security on a compatible Mac system, SecureLine VPN is installed by default. Activate the product by inserting your activation code. For detailed instructions, refer to the following article:
If you do not use Avast Security, you can download the standalone version of SecureLine VPN and then insert your license. For detailed instructions, refer to the following article:
How do I uninstall SecureLine VPN?
If you are using SecureLine VPN in Avast Antivirus, go to
☰ Menu ▸ Settings ▸ Components and scroll down to SecureLine VPN. Click the SecureLine VPN panel to expand it, then click Uninstall Component. For detailed instructions, refer to the following article:
If you are using the standalone version of SecureLine VPN, refer to the article below to uninstall the program via your Windows control panel:
For detailed instructions, refer to the following article:
Can I use SecureLine VPN without installing Avast Antivirus?
Yes. SecureLine VPN can be installed as a standalone application, without Avast Antivirus (Windows) or Avast Security (Mac) installed. If you are using Avast Antivirus on Windows, we recommend using SecureLine VPN as a component of Avast. Uninstall avast for business mac.
Is SecureLine VPN licensed separately from Avast Antivirus?
Yes. SecureLine VPN is an extra service and requires a separate license to use. An Avast Antivirus license does not activate SecureLine VPN.
What should I do if my activation is unsuccessful?
SecureLine VPN requires a separate, paid license to use it. If you are using Avast Antivirus, ensure that you have purchased and activated a license for SecureLine VPN. If the activation is unsuccessful, you can submit a ticket to the Avast Support Team for assistance.
How do I get started using SecureLine VPN?
When using SecureLine VPN as part of Avast Antivirus:
When using the standalone version of SecureLine VPN:
To access connection preferences and language settings, click
☰ Menu ▸ Settings.
To access connection preferences, click Avast SecureLine VPN in the Menu bar and select Preferences...
For more information about using Avast SecureLine VPN on Windows and Apple macOS, refer to the following article:
What is the Avast SecureLine VPN browser extension and how can I install it?
The Avast SecureLine VPN browser extension is an optional installable component that allows you to conveniently control certain aspects of Avast SecureLine VPN behavior directly via Google Chrome, Mozilla Firefox, or Avast Secure Browser. For instructions to install and use the Avast SecureLine VPN browser extension on Windows and Mac, refer to the article below:
How do I cancel my continuous subscription?
For instructions on cancelling your continuous subscription, refer to the following article:
You can cancel your continuous SecureLine VPN subscription for Mac through the Apple Store. Follow these steps:
For detailed instructions, refer to the following Apple Support article:
SettingsCan I set up SecureLine VPN to connect automatically when I start up my system?
Yes, to enable this option, open the application and click
☰ Menu ▸ Settings. Ensure the General tab is selected in the left-side panel, then tick the box next to Start SecureLine when my computer starts. Then select Network Security in the left-side panel and tick the box next to Automatically when connected to the Internet.
Yes, to enable this option, click Avast SecureLine VPN in the Menu bar and select Preferences.., then tick the box next to Start SecureLine when my computer starts. Under Turn on the VPN, tick the box next to Automatically when the app starts and when switching networks.
Can I set up SecureLine VPN to connect automatically when I use an unsecured Wi-Fi network?
Yes, to enable this option, open the application and click
☰ Menu ▸ Settings. Then select Network Security in the left-side panel and tick the box next to Automatically when connected to the Internet.
Yes, to enable this option, open the application, then click Avast SecureLine VPN in the menu bar and select Preferences... In the section Turn on the VPN, select Automatically when the app starts and when switching networks.
How do I connect to a different VPN server location?
When using SecureLine VPN as part of Avast Antivirus:
When using the standalone version of SecureLine VPN:
TroubleshootingHow can I prevent the WebRTC leak on my browser?
WebRTC is a feature that various browsers such as Google Chrome and Mozilla Firefox apply because it supports B2B applications such as voice calling, video chat, and P2P file sharing without the need for plugins. In Windows, macOS, and Android systems, this feature potentially enables IP addresses to be visible even when you are connected to a VPN such as Avast SecureLine VPN.
We are actively looking for a solution to this issue. In the meantime, protect your privacy by blocking or disabling WebRTC. You can also avoid this vulnerability by using a browser which does not apply WebRTC (such as Safari or Internet Explorer).
For more details, refer to the following article:
Why can't I browse the internet when I connect to SecureLine VPN on Windows?
If you can't browse the internet while connected to SecureLine, try the following solutions (for Windows systems only):
What should I do if SecureLine is unable to establish a connection?
If SecureLine VPN is unable to establish a connection, try the following solutions:
If SecureLine VPN is still unable to establish a connection, try to uninstall and re-install the software.
What should I do if the text 'Content not available' appears in the application window?
If the message Content not available appears in the SecureLine VPN window, try the following solutions (for Windows systems only):
Avast Mac Security SoftwareWhy did I receive the error message 'SecureLine has encountered a technical issue'?
If the SecureLine VPN interface becomes empty apart from the error message SecureLine has encountered a technical issue, try the following solutions (for Windows systems only):
If this solution does not work, try to uninstall and re-install the software.
How do I send a message to Avast Support?
If you continue to face issues with SecureLine VPN, send a message to Avast Support by following the instructions in the article below:
Where can I find SecureLine VPN log files?
For troubleshooting purposes, Avast Support representatives may ask you to provide them with SecureLine VPN log files. To find log files, go to
C:ProgramDataAVAST SoftwareAvastlog and look for the vpn_engine.log file. If you are still using an older version of Avast Antivirus, the file could be named SecureLine.log .
If you cannot locate the ProgramData folder in your system, follow the instructions on the Windows support page:
MiscellaneousWhen is the regularly scheduled maintenance?
Regular maintenance occurs every Saturday at 6PM EST (GMT/UTC -5), or 6PM EDT (GMT/UTC -4) during daylight saving time, and lasts for one hour. Your service is not typically affected by this maintenance.
Why do Gmail and Live Mail send me suspicious activity alerts when I'm connected to SecureLine VPN?
If you use a different location when you connect to the internet via SecureLine VPN, Gmail and Live Mail may detect this change. You may receive an email reporting suspicious activity, and will be asked to change your password if you think someone in a different location has accessed your email. Verify the VPN location you selected to ensure your security.
Why do certain websites claim that I'm connected to a different city than the city I selected as my VPN location?
Websites often attempt to identify the location of their visitors from their IP address, a process called IP geolocation. IP geolocation uses a database that pairs together IP address ranges and geographical information. The information in this database can be inaccurate for several reasons:
Why is SecureLine VPN a paid product when other VPN services are free?
To support the continued development of SecureLine VPN and give you access to the best VPN technology, SecureLine VPN is a paid product.
Many free VPN services sell your data to 3rd parties, place ads and videos into your browser, and slow down your internet connection.
SecureLine VPN never compromises user experience or privacy. We do not share or sell your data to 3rd parties, nor do we monitor your internet activity. SecureLine VPN does not interfere with your internet connection and is completely ad-free.
Since 2005 I have utilised Avast antivirus free version and later paid, and despite being free, it has protected my computer from virus, malware and recently stopped countless of ransomware attacks that have been going haywire on the Internet line in my area. Reading countless of the negative reviews of this program I can without a doubt say these people have no idea what they are doing, it surprises me they even know how to turn a computer on.
Avast unlike many other AV software I have tested, has successfully managed to isolate viruses and malware even in archived files surprisingly. Another astonishing feature with Avast subsequently missing from vast majority of other AV programs is customisation in the installer letting you decide exactly what you want included and what you want excluded.
Avast AV also gives you good control of settings, all the annoying features can be easily turned off, Avast has always had a good interface which really helps navigating through the various advanced features. Avast not only lets you quick scan but also do complete scans, Avast also includes a boot scan option which will scan your computer before Windows boots, extremely helpful in removing very dangerous threats.
Despite this, Avast will not compromise in safety even on the free version and will constantly give you offers on the paid variant, there no reason not to accept. Avast is also one of the extremely few that STILL supports Windows XP and Vista to this day letting you safely use older computers with Internet connection. As someone who still has to rely on old systems for crucial software support, this is a Godsent gift to not having to worry about ransomware attacking old systems thanks to Avast.
All my clients really like Avast except the annoying pop-up reminding them to buy the software but people having previously had their computers attacked by virus has never had issues after I installed Avast free Antivirus on their systems afterwards. It can without a doubt be said that Avast tops all charts in review sites for best protection, features, user friendliness, and excellent customer service willing to help. It is hard to understand why Avast themselves receive such harsh critique when they are just trying to help, but in reality there is no helping the helpless.
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Avast Antivirus response
Hi, Johnnew:
Thanks for your feedback and for being an awesome Avast customer! We're thrilled to hear you've been pleased with our software!
-Avast Team
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Original review: Nov. 29, 2018
I've been using Avast FREE version for over 10 years, it help me block off harmful popups and ads, even a little suspicious connection they can handle it quickly and clean, virus scanning work really good and my computer is totally virus/malware/ransom free now. Avast vpn for mac reviews. To those who rated 0.5, I'm pretty sure they are hired by other companies or are 'smart' people who get their laptop from Best Buy or Walmart.
Avast Antivirus response
Hi, Testa:
Thanks for being a loyal customer for more than a decade! We're thrilled to hear you've been pleased with our software's ability to keep you and your information safe!
-Avast Team
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Paweł of Poland Verified Reviewer
Original review: Feb. 1, 2019
I'm using free Avast Protection. Recently, Avast has interfered with my computer by replacing Adobe Reader with its Avast Browser for reading PDF files. It has made it impossible to use any other programmes for reading PDF files, preventing me for installing Adobe Reader again and actually making Adobe disappear as an option for reading PDF files. I wonder if it is the company's policy?
Avast Antivirus response
Hi, Pawel:
Thank you for reaching out! Our software would not have replaced your existing product with our browser without your permission. There would have been a option when installing our browser to include PDF documents. Please check your default programs list in Windows for the option to switch it back. If this does not resolve the issue, please contact us privately for further assistance and we'll be happy to help!
-Avast Team
6 people found this review helpful
Gloria of Coos Bay, OR Verified Reviewer Verified Buyer
Original review: April 15, 2019
I have Avast Premier, Cleanup and SecureLine. SecureLine is working normally. Premier and Cleanup have both been completely out of service for 2 days, starting April 3, 2019. Cleanup simply will not open. Trying to open Premier gets a black square on-screen that says, 'UI failed to load. This is embarrassing. Your protection is running, but the UI is having a really bad day.' Well, this is the 3rd day. What's happening with Avast? Can't find any news stories related to problems at Avast. Is it just me?
Avast Antivirus response
Hi, Gloria:
Thanks for reaching out! We'd recommend running a repair to try to resolve the issue. Instructions for this can be found in our website.
If this does not resolve the issue, please contact us privately with your name, Avast account information, and your preferred contact email address so we can work with you directly.
-Avast Team
3 people found this review helpful
Original review: April 21, 2019
I have installed Avast after malware got onto my computer, and I had to do a full restart of Windows 10. I already have Mcafee, which costs money just to protect you from a virus.>:( I shouldn't have to pay just to be protected. If the company believes in the customer and wants to actively be there for the customer, not just to get money, they would make this aspect free. I understand the other aspects, but you should be protected from malware on your computer. I was going to originally install Norton, because I've used that Anti-virus protection before, and, I like Norton, but I also know they make you pay, for literally everything, so I decided to try a new Anti-Virus. I found Avast upon my search. It looked good from the logo and the website.
Avast Mac Security Unable To Scan Files
I installed it and immediately was impressed with the user-interface. When I got re-directed somehow to another website, it protected me immediately, and even buzzed letting me know. Not only that, it told me what drivers to update, (although I only have free version so I cannot install this), but I can install the drivers manually myself, now that I know what drivers to install. I also swear my computer was speedier since this app install! This protects me from what I need to be protected, without money-costing me, because they care about me, not just my money.
I just love this product so much! Everything is perfect with this! I am going to stick with this Anti-virus forever! I love this Anti-virus so much, that I decided I am going to upgrade so It'll install drivers for me and do lots more! This program has so many features versus Mcafee, (which I also have but won't do anything because not paid!), and so much more than what other virus-protection services have. It also has good Anti-virus tests to prove it! Thank you so much Avast, you have changed my life for the better. Definitely will recommend!!
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Avast Antivirus response
Hi, Sophia:
Thanks for your feedback and for choosing Avast for your security needs!
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-Avast Team
2 people found this review helpful
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Original review: Aug. 15, 2019
I signed up for a free trial and within an hour, they had upgraded me to a full subscription and charged my card $86. I called and cancelled subscription they added without authorization and got my money back. Took a while. Then on August 13th, I got two (2) $86.59 charges back to back that came out of nowhere. I called and talked with someone I couldn't understand well, but was told one of the charges would be refunded. It hasn't happened yet. Disputing with bank and Avast. It's a slow process. When this gets taken care, I will cancel my card. I was actually asked if I wanted to cancel my subscription!!?? Do not trust them.
Avast Antivirus response
Hi, Monica:
We apologize for the inconvenience and would like to investigate what happened and get this resolved for you! Please contact us privately with your full name, contact email address, the charges that were placed on your card, support ticket information (if you received an email), and the number you dialed so we can ensure you spoke with genuine Avast Support.
-Avast Team
3 people found this review helpful
Hunter of Rancho Cucamonga, CA Verified Reviewer
Original review: Aug. 26, 2019
Avast installed without permission from me and without knowing which is an automatic one star from me. They also force you to use their uninstall software instead of having control panel delete it. It constantly sent me notifications that I have a virus, I have done multiple full scans with Windows Defender and it said nothing. And I also got this in an Adobe Flash scam, so they paid people to put something I don't want on my computer and wasting my time.
Avast Antivirus response
Hi, Hunter:
Thanks for reaching out! We can assure you we would never install our software without your permission. There would have been a box to opt-out during the installation of your other program. If you have any additional questions, we would be happy to help you directly.
-Avast Team
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V of Other, Other Verified Reviewer
Original review: Aug. 31, 2019
I subscribed to the Avast Antivirus software. I'm not sure how good the software is, but it occasionally tells me it's spotted or blocked something. The problem is that I am paying much more than I intended. I was led to believe it was an annual fee, yet I've been charged four times within 12 months - each time the amount increases ($49.99, $49.99, $59.99, $79.99). Back in March I asked PayPal to stop letting them withdraw funds from my account and PayPal agreed. Since then the company has used disposable account information to withdraw funds. I'm now clamping down on my PayPal account so the processing company (Digital River) can't take money from me anymore.
Avast Antivirus response
Hi, V:
Thanks for reaching out! We'd like to investigate further to see what's happening as we do charge annually for each product. Avast for mac upgrade keeps popping up. Please contact us privately with your full name, email address, and the dates and amounts of the charges and we'll be happy to sort it out for you!
-Avast Team
2 people found this review helpful
Original review: Sept. 1, 2019
While it works ok as a free version, Avast has become Adware. It constantly harasses with ads asking for paid upgrade. Which should be ok if it wasn't for the following. It has an insidious and sneaky way of making you go for a free trial of the paid version in an advert that makes you think you are updating the virus database. This method is only seen in predatory tactics of Adware.
Another disgusting Adware characteristic is lying and scaring the user into thinking they are being watched and followed and they need protection. Which Avast does it plenty. Mum called me horrified to tell me she's being watched and needs protection. I thought she's gone mad, but no. It was an Avast ad. Finally it does the same scaremongering as fake registry cleaners. Avast will tell you you need to upgrade to its paid version in order to clean your computer of unused programs and free your drive space. Avast kindly go ** yourself, I'm finally going for a paid version of ESET. Go cry in a bucket.
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Avast Antivirus response
Hi, I:
Avast Mac Security
Thanks for your feedback. While we do occasionally notify our customers of our other great products and features, they are not meant to cause any undue stress and we do offer the ability to add/remove features that may or may not fit our customers' specific needs by clicking Menu>Settings>General>Troubleshooting>Add/Remove Components. Additionally, Silent Mode is located under the Notifications tab.
-Avast Team
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Allison of Smithfield, VA Verified Reviewer
Original review: Sept. 3, 2019
I cancelled my service in 2017 with Avast because I was paying for 3 computers and I was down to one. They said they cancelled and refunded my money that year. The next year 2018, they charged me again (but changed the name of the service) and I missed it because I did not have the email that I had used anymore and I didn't check my Credit card statement. This year, 2019, I am charged again, but this time I see it and check with my CC company to find I was charged in 2018 also. Avast refunded my 2019 charge but keeps telling me that I never cancelled this new service (they changed the name and kept saying I had both, though I was never charged for both at one time and the new named service was also for 3 computers).
After they give me all the generic responses I try to reason with them that Why would I order a new service for 3 computers when I was down to 1. They changed the name, never cancelled me, charged me (stole from me) and refuse to refund my $60 from 2018 because it is beyond their refund time. I was able to get the order numbers so that I had proof of the charges but I have been given the runaround over and over with them trying to tell me that I ordered this and I never did. Be very careful.
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Avast Antivirus response
Hi, Allison:
Thanks for reaching out! We'd like to help find out what occurred and get this resolved for you. Please contact us privately with your full name and the subscribed email address (as well as your current email address if that one is no longer being used) so we can further assist you.
Ports Open For Avast Mac Security Auto Updates
-Avast Team
Avast Mac Security Problems
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